Telegram, Messenger, Instagram, Viber, TikTok, Email & more

See WhatsApp for that channel’s own dedicated page — Embedded Signup, Coexistence with your existing WhatsApp Business App, templates, and broadcasts.

Connected via a bot token from @BotFather. Text, images, and location both ways.

Messenger & Instagram DM

Connected to a Facebook Page (Messenger) or an Instagram professional account (DMs) via a Page Access Token. Text and image messages. Same 24-hour reply window as WhatsApp applies here too — Meta’s own rule, not something this inbox adds — with the same banner/disabled-Send warning once you’re past it.

TikTok

Connected via a TikTok Business Account. Text and image direct messages, same 24-hour-window behavior as the other messaging channels above.

Viber

Connected via a Viber public account’s auth token. Text, image, and location.

Email

Connect any mailbox over IMAP/SMTP. Inbound mail is polled and turned into tickets; replies go out as real threaded email responses (same subject/thread as the original).

Facebook Feed & Instagram Feed

Not a messaging channel — these reply publicly, as comments, to comments on your Page posts or Instagram posts. Full comment threading, moderation (Like/Hide/Delete/Edit/Private reply), and more — see Facebook & Instagram Feed for the real detail.

YouTube

Same idea as Facebook/Instagram Feed, for comments on your channel’s videos — replies post as real public YouTube comments.

Shopee & Lazada

Order lookup, not messaging — neither marketplace allows general-purpose chat via their public APIs. Connecting one lets you pull up a customer’s real order details from inside a ticket, on whatever channel they actually messaged you on.